From Monday, 12 October, Southport One Stop Shop will join the Bootle branch and open to the public on a limited service based at The Atkinson, from 11am - 4pm. We are also experiencing an extremely high volume of calls to our Contact Centre during Covid-19, if you call, you may face long delays. There are alternative ways for you to get information during these difficult and challenging times:

• Stay up to date with changes to council services at our Community updates webpage;
• Volunteer to help vulnerable residents in Sefton here
• Access a range of Council service online

Need to get in touch? Why not try these options first...

• Make an online payment
• Request a bulky item collection
• Report a street sweeping complaint
• Report dog fouling
• Report fly tipping
• Report a broken street light
• Report an abandoned vehicle
• Have your say on a consultation
• Make a planning enforcement complaint

Still not found what you were looking for? Try searching our online services Alternatively, you can:

• Call 0345 140 0845 (Monday to Friday, 8am to 6pm or Sat-Sun, 10am-4pm for Covid-19 related calls only)
• Use our online contact form (this will be forwarded to the appropriate officer or department for a response which may take a few days).
• Contact your local Councillor
• Provide feedback or make a complaint online
• Write to us at Bootle or Southport Town Hall

Virtual Contact CentreOur incredibly hard working colleagues in the Contact Centre have now moved to a Virtual Contact Centre model, allowing them to work safely and efficiently from their homes during the COVID-19 situation.The new system has now been successfully implemented and our staff are working hard to answer your queries as efficiently as possible.The team will continue to concentrate its focus on the more vulnerable members of our community.Currently we are unable to process payments for some council services. Where possible if you do wish to pay for a service, your call will be transferred to the automated payment line.Please note that the Contact Centre will be open to provide advice & support for Covid-19 related enquiries only on Saturday and Sundays (10am-4pm) from October 3.