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  1. #1
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    The NHS wasting resources

    It's no wonder the NHS is constantly begging for more money when they waste what they have in fiasco's like this:
    My better half received two identical-looking letters in this morning's post. Both were from the Southport and Formby District General Hospital, and both were written and posted on the same date. The first informed her that an appointment had been made for her on the 6th November at 09:20 and the second letter informed her that the very same appointment had been cancelled due to unforeseen circumstances.
    I ask you, what was the point? Why bother sending either of these out in the first place?

    I had a similar problem last year when I received three almost identical letters on the same day informing me of an operation I was supposed to be having. The only difference in the letters were three different reporting times (but same date). I queried it because (a) I hadn't seen a doctor with any sort of complaint, and (b) I wasn't aware that I needed an operation of any sort.
    It turned out that it had been some sort of training exercise (no, me neither!) and that they should not have been actually sent out.

    With cockups like these, it wouldn't surprise me if there are many more taking place daily that are wasting both time and money.





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  3. #2
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    “I ask you, what was the point? Why bother sending either of these out in the first place?”

    Was the first letter for an appointment you were expecting?.

  4. #3
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    Quote Originally Posted by Blackrock View Post
    It's no wonder the NHS is constantly begging for more money when they waste what they have in fiasco's like this:
    My better half received two identical-looking letters in this morning's post. Both were from the Southport and Formby District General Hospital, and both were written and posted on the same date. The first informed her that an appointment had been made for her on the 6th November at 09:20 and the second letter informed her that the very same appointment had been cancelled due to unforeseen circumstances.
    I ask you, what was the point? Why bother sending either of these out in the first place?

    I had a similar problem last year when I received three almost identical letters on the same day informing me of an operation I was supposed to be having. The only difference in the letters were three different reporting times (but same date). I queried it because (a) I hadn't seen a doctor with any sort of complaint, and (b) I wasn't aware that I needed an operation of any sort.
    It turned out that it had been some sort of training exercise (no, me neither!) and that they should not have been actually sent out.

    With cockups like these, it wouldn't surprise me if there are many more taking place daily that are wasting both time and money.
    My missus often gets these after a regular check up, they make the appt straight after the review for 6 months time (exactly) you get the letter & cancellation often in the same post then a rebooked appt in a month putting it back a month so a 'see you in 6 months' becomes 7 months this happens with Walton & Liverpool Womens. It is because the appts service is privatised, if they don't send the letters out they don't get paid.

  5. #4
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    Similar with 'translators' !

    The translator is a friend of a friend and so on, and goes with the patient, and is paid by the hour and a few mins into the next hour counts as a further hours pay.

    Of course the patient can speak/understand English OK, so why need a translator ?

    Of course ! They split the fee charged :-)

  6. #5
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    Quote Originally Posted by Qwackerz View Post
    “I ask you, what was the point? Why bother sending either of these out in the first place?”

    Was the first letter for an appointment you were expecting?.

    No! She had an appointment booked for the end of this month (which we assume is now cancelled, but that hasn't been mentioned in either of the letters), but nothing booked for November.

  7. #6
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    Those on the front line of the NHS do a fantastic job, Management and those in clerical positions however, are generally incompetent at best.

  8. #7
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    Quote Originally Posted by Blackrock View Post
    No! She had an appointment booked for the end of this month (which we assume is now cancelled, but that hasn't been mentioned in either of the letters), but nothing booked for November.
    Call the number on the letter, speak to admin/ appointments.

    You will then have a clearer picture.

  9. #8
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    I had a similar experience, only got 2 letters from the same hospital informing me of one appointment.

    I also know a translator who has to attend appointments regardless of whether or not the client can speak English.

    Is it privatisation? Fear of litigation?

  10. #9
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    Quote Originally Posted by Toodles McGinty View Post
    I had a similar experience, only got 2 letters from the same hospital informing me of one appointment.

    I also know a translator who has to attend appointments regardless of whether or not the client can speak English.

    Is it privatisation? Fear of litigation?

    I don't know. When I have had to go to the hospital - I have had difficulty in understanding some of the medical staff whose first language is not English.

  11. #10
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    Is it so hard to understand that it is easier and cheaper to send out a few automated letters than pay someone to deal with it personally where things cross.

    Does no one run a business on here ?

  12. #11
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    Quote Originally Posted by Blackrock View Post
    It's no wonder the NHS is constantly begging for more money when they waste what they have in fiasco's like this:
    My better half received two identical-looking letters in this morning's post. Both were from the Southport and Formby District General Hospital, and both were written and posted on the same date. The first informed her that an appointment had been made for her on the 6th November at 09:20 and the second letter informed her that the very same appointment had been cancelled due to unforeseen circumstances.
    I ask you, what was the point? Why bother sending either of these out in the first place?

    I had a similar problem last year when I received three almost identical letters on the same day informing me of an operation I was supposed to be having. The only difference in the letters were three different reporting times (but same date). I queried it because (a) I hadn't seen a doctor with any sort of complaint, and (b) I wasn't aware that I needed an operation of any sort.
    It turned out that it had been some sort of training exercise (no, me neither!) and that they should not have been actually sent out.

    With cockups like these, it wouldn't surprise me if there are many more taking place daily that are wasting both time and money.

    Possibly trying to avoid some of these:

    in 2017-18 NHS England received 1,395 new casualty/A&E claims, an increase of 88 claims on the previous year. Over the same period, 1,281 new orthopaedic surgery claims were received.
    Helen Vernon, NHS Resolution chief executive said: “The cost of clinical negligence is at all-time high.
    “The total provisions for all of our indemnity schemes continue to rise from £65bn last year to £77bn as of 31 March 2018 which brings a renewed urgency to efforts across government to tackle the drivers of that cost.”
    The majority of claims received (69.6%) were resolved without formal court proceedings and, in these early stages, more claims are resolved without payment of damages than with them.
    Just under one-third of claims end up in litigation, with less than 1% going to a full trial (where most end in judgment in favour of the NHS)". National Health Execustive.

  13. #12
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    Quote Originally Posted by said View Post
    I don't know. When I have had to go to the hospital - I have had difficulty in understanding some of the medical staff whose first language is not English.
    Really? If I've had a doctor whose first language isn't English and I haven't understood, I just politely ask them to repeat what they've said.

    They just say things a little slower. Never been a problem.

    I'm just grateful they are there at all.

  14. #13
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    Quote Originally Posted by local View Post
    Is it so hard to understand that it is easier and cheaper to send out a few automated letters than pay someone to deal with it personally where things cross.

    Does no one run a business on here ?
    Rather than sending a cancellation letter and a new appt letter the system should send out a single rebooking letter, it would save money and be a lot less confusing for the patient. It would also be a lot better if the appt letters for dates in the distant future were not sent out until say 6 weeks beforehand.

  15. #14
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    Nov 2009
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    I always laugh to myself when I come out of my dentists, the receptionist says they would like to make me an appointment to appear in 6 months. I told her once I have no idea what I will be doing in 6 months as I don’t know even about tomorrow and how we could all be dead in 6 months but go ahead and make the appointment, she gives me a date and I immediately let it go out of my head and rely on the fact they send you a reminder txt the day before .

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