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Published on: 17/05/2012 10:14 AMSupplied by: editor
Imperial
38 Albert Road
Southport
PR9 0LN
Telephone: 01704 544060
Click Here for Google Map & Directions
Is this your business? Why not get it featured to include much more information. Contact Becky Hill on 0843 309 2113 or email promotions@q.ltd.uk
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Reviews (latest review shown first):
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We have been regulars in the Imp for 2 years and have enjoyed many fine meals and nights there. However over the last couple of weeks the service and quality of food has gone down to the point that we have decided enough is enough and will not be returning. The new menu is really poor to the point that the Piri Piri chicken is just chicken with the sauce off the spicy meatballs from the old menu poured over them.
On complaining we were told that this is the way it is.!!
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I went to the Imperial on Saturday and had a meal and stayed afterwards for a few drinks - the meal was OK - nothing to shout out about, one of the ladies that served us was very polite and friendly, which is a lot more than can be said for the landlords. There was three people waiting at the bar, with one girl serving, the land lady walked behind the bar, ignored us all and served herself. Then at 11 o'clock i went outside and was locked out - no warning that it had been last orderd just locked out and lights off. Wouldn't go back!! Managment poor - the landlord even was having a go at the girls behind the bar in fornt of customers and seemed very rude and arrogant.
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Just like to say that I disagree with the last 2 comments about the Imp, I have been going there for a number of years now even before holts took it over, It was ok before but tired looking and the managment then didn't have a clue, Since the new managment has come in the Imp has gone from strength to strength. It looks better after it was refurbished, the food is better than it was, (at the end of the day its a pub, you get what you pay for, if you want fine dining go to a fancy restaurant!!!.) The beer is noticably better and the staff including the managment are always polite with me and my family, caroline has taken her time out of what must be a busy day to talk with us, which I think is a very personal touch. I will be going back there again and again, I have recommended the Imp to my friends who have also been and told me they enjoyed the place, it was a good place to be in without the hassle a fight or god knows what will break out next to you for whatever reason. Love it and thankyou to all the staff and management for probably the only decent place left in Southport to have a pint.
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We have been regular diners and drinkers at the Imperial for several years and have without exception always been made to feel welcome and valued by Caroline and Gerry. Our food has always been of a high standard, never had any cause to complain, and the staff have always been pleasant, attentive and polite. Bearing in mind that this is a pub, and not a restaurant, we have always found the food exceptional value for money and the beers of the highest standard. I can only agree with the previous comment, that this is probably the best pub to eat and drink at in Southport.
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It could be worth reading this Q thread first:
http://tinyurl.com/7nddrsz
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Originally Posted by jayspartan117
Love it and thankyou to all the staff and management for probably the only decent place left in Southport to have a pint.
You've never heard of the Guest House for a start then? Plus numerous others.
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Food excellent, beer great, management rude and threatening. Have complained to head office and unsatisfactory response.
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We have not visited the Imperial for sometime. But me and my partner and young son, popped in for a meal on a quiet monday afternoon, only to be to told they would not serve us UNLESS we ordered our 20 month old son his OWN meal. Didn't even get any kind of appology. Manageress just shrugged and said ' No, we don't do that , not our policy' and walked off. Didn't even glance up from what she was doing, just smirked. I hope Joseph Holts pull out of this badly run Sham of a pub before it drags down their reputation. Either that or kick out the despicable management.
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I have been in hospitality and catering for over two years. Never have i known such rudeness from management.
The place is run like a prison, you have very strict rules to adhere to, else you face being chucked out or barred. Although its hardly surprising its run like a prison with a ex screw running the place.
all i had to do to be barred was to sit and have a drink quietly whilst my family finished their food.
I would most definitely not recommend this pub to anyone, the richmond is just down the road and has a warm friendly atmosphere
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