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Superb service from EE
Fibre broadband router died Sunday afternoon.
Rang EE and spoke to a lady in Plymouth, talked through the problem and she ordered me a new router. She said 3 to 5 working days for delivery, and credited my account ten pounds for the time I would be without WiFi, she also added one gig of data to my mobile.
Received email `Monday router on its way, delivered today by postman.
So easy and very smooth, well done EE.
Please be aware that due to visual impairment I will occasionally post typos in error.
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Originally Posted by DixieRoy
Fibre broadband router died Sunday afternoon.
Rang EE and spoke to a lady in Plymouth, talked through the problem and she ordered me a new router. She said 3 to 5 working days for delivery, and credited my account ten pounds for the time I would be without WiFi, she also added one gig of data to my mobile.
Received email `Monday router on its way, delivered today by postman.
So easy and very smooth, well done EE.
Nice to read about good service for a change....
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Originally Posted by DixieRoy
Fibre broadband router died Sunday afternoon.
Rang EE and spoke to a lady in Plymouth, talked through the problem and she ordered me a new router. She said 3 to 5 working days for delivery, and credited my account ten pounds for the time I would be without WiFi, she also added one gig of data to my mobile.
Received email `Monday router on its way, delivered today by postman.
So easy and very smooth, well done EE.
Good to see credit given were due.
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I've recently switched to EE for my mobile on SIM only deal, all should have been straight forward but as I suspected it was anything but due to Vodafone messing up at every turn, EE have been brilliant and all is now sorted with EE offering various credits even though nothing has been there fault, Vodafone however quite frankly didn't give a st*t.
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Originally Posted by silver fox
Good to see credit given were due.
However at the other end!
My broadband/telephone provider is BT and part of my package includes Call Barring, I had activated the service to prevent family member running up massive mobile bill, however when I came to deactivate the service, it could not be deactivated even though the PIN used was correct.
Numerous agents dealing with the issue. emails and text messages telling me the fault had been resolved, even sent a new PIN yet each and every time the service remained unusable.
After 5 weeks without the use of the phone BT reluctantly said that they had done everything possible and the fault must lie within my boundary and if found to be caused by my wiring or equipment or as a result of tree damage? then I would incur a charge of £129.99.
I agreed to this condition and awaited programmed visit, no engineer called, no apology nothing. 3 days later I receive a text asking me to complete the survey which consisted 3 questions. The first question, are you happy with the service? Er, No! Did the engineer arrive when they said they would? Er, No! Was the fault fixed? Er, No!
Contacted BT to complain and inform them the fault was still there, told them of the issues and the failure to attend and I wanted to seek compensation for my lost time as they had failed to show up, which resulted in me losing £150 in lost time, plus 5 weeks loss of service.
The offer £10.00 which apparently for BT, is standard recompense for missed appointment.
To be resolved.
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I don't understand why anyone does any business with BT.
Never the cheapest and for years way down the list in customer satisfaction polls.
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