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  1. #1
    Join Date
    Mar 2005
    Posts
    729
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    Superb service from EE

    Fibre broadband router died Sunday afternoon.
    Rang EE and spoke to a lady in Plymouth, talked through the problem and she ordered me a new router. She said 3 to 5 working days for delivery, and credited my account ten pounds for the time I would be without WiFi, she also added one gig of data to my mobile.
    Received email `Monday router on its way, delivered today by postman.

    So easy and very smooth, well done EE.
    Please be aware that due to visual impairment I will occasionally post typos in error.





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  3. #2
    Join Date
    Apr 2007
    Posts
    3,103
    Likes / Dislikes
    Quote Originally Posted by DixieRoy View Post
    Fibre broadband router died Sunday afternoon.
    Rang EE and spoke to a lady in Plymouth, talked through the problem and she ordered me a new router. She said 3 to 5 working days for delivery, and credited my account ten pounds for the time I would be without WiFi, she also added one gig of data to my mobile.
    Received email `Monday router on its way, delivered today by postman.

    So easy and very smooth, well done EE.
    Nice to read about good service for a change....

  4. #3
    Join Date
    Feb 2007
    Posts
    6,846
    Likes / Dislikes
    Quote Originally Posted by DixieRoy View Post
    Fibre broadband router died Sunday afternoon.
    Rang EE and spoke to a lady in Plymouth, talked through the problem and she ordered me a new router. She said 3 to 5 working days for delivery, and credited my account ten pounds for the time I would be without WiFi, she also added one gig of data to my mobile.
    Received email `Monday router on its way, delivered today by postman.

    So easy and very smooth, well done EE.
    Good to see credit given were due.

  5. #4
    Join Date
    Jul 2006
    Location
    Southport
    Posts
    14,650
    Likes / Dislikes
    I've recently switched to EE for my mobile on SIM only deal, all should have been straight forward but as I suspected it was anything but due to Vodafone messing up at every turn, EE have been brilliant and all is now sorted with EE offering various credits even though nothing has been there fault, Vodafone however quite frankly didn't give a st*t.

  6. #5
    Join Date
    Dec 2008
    Posts
    155
    Likes / Dislikes
    Quote Originally Posted by silver fox View Post
    Good to see credit given were due.
    However at the other end!

    My broadband/telephone provider is BT and part of my package includes Call Barring, I had activated the service to prevent family member running up massive mobile bill, however when I came to deactivate the service, it could not be deactivated even though the PIN used was correct.

    Numerous agents dealing with the issue. emails and text messages telling me the fault had been resolved, even sent a new PIN yet each and every time the service remained unusable.

    After 5 weeks without the use of the phone BT reluctantly said that they had done everything possible and the fault must lie within my boundary and if found to be caused by my wiring or equipment or as a result of tree damage? then I would incur a charge of £129.99.

    I agreed to this condition and awaited programmed visit, no engineer called, no apology nothing. 3 days later I receive a text asking me to complete the survey which consisted 3 questions. The first question, are you happy with the service? Er, No! Did the engineer arrive when they said they would? Er, No! Was the fault fixed? Er, No!

    Contacted BT to complain and inform them the fault was still there, told them of the issues and the failure to attend and I wanted to seek compensation for my lost time as they had failed to show up, which resulted in me losing £150 in lost time, plus 5 weeks loss of service.

    The offer £10.00 which apparently for BT, is standard recompense for missed appointment.

    To be resolved.

  7. #6
    Join Date
    Dec 2013
    Posts
    4,139
    Likes / Dislikes
    I don't understand why anyone does any business with BT.
    Never the cheapest and for years way down the list in customer satisfaction polls.

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