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  1. #1
    Join Date
    Feb 2018
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    Is it always the customer

    Many people working in shops have expressed their views about miserable or complaining customers - and they are right to do so as some people can be really awful.

    But having said that - there are also many shop assistants that are equally lacking:
    The first shop I called at yesterday, presented me with an assistant who would have cracked his face if he had tried to smile, and he never looked at me once (I'm not that bad!) while he was serving me.
    The second place I called at, I am sure I have seen a tortoise moving faster than he was - it was as if he was geared up for slow motion only, just to annoy customers.
    The third shop was where a lone assistant was busy doing something behind the counter, while a queue was beginning to form. When she looked up, she immediately began serving people from the back of the queue, instead of those who had been waiting longest. Duh!!
    There are many shop assistants who are lovely people to deal with, who have a great sense of humour and are quick and efficient - unfortunately, there are also a lot of the other kind too.





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  3. #2
    Join Date
    Oct 2013
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    well have to say it isn't always the customer,too!ive always said everyone should try a onth in retail and service,to realise that person behind the counters human with feelings too! am in retail and service industry and there are good customer days and bad customer days that leave one stunned!but you have to try and keep the smile andassistance going even despite the bad stuff and also ones own burdens and chronic ails.have many buissness colleagues that like me keep on trying to follow the ethos,but we aint robots and occassionaly have our own bad days ,like the customers.that said am amazed at how many places out there that are still going with ultra poor service and just common interaction with the customer,think I notice it more because in my game you have to go the extra bit with the customers.times ive felt like saying to some assistants if you don't like the job don't do it ,or my custom helps pay your bills or does your boss know you don't give a toss.but I don't cause it might be a bad day time,its the ones that are always having that bad day attitude.i just don't go back .a laugh a smile a hello and bit of help,just makes the day easier all round.

  4. #3
    Lamparilla Guest
    If you want to lose the will to live, try Wilko and Bodycare in Southport.



    I actually think that Bodycare has a policy of waiting until the queue gets into double figures until one of the (several) staff goes on to one of the unattended tills.

  5. #4
    Join Date
    Jul 2007
    Location
    Southport
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    471
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    Wilko's

    Quote Originally Posted by Lamparilla View Post
    If you want to lose the will to live, try Wilko and Bodycare in Southport.



    I actually think that Bodycare has a policy of waiting until the queue gets into double figures until one of the (several) staff goes on to one of the unattended tills.
    I've never really had a problem in Wilko's. Bodycare I only visit once or twice a year. Admittedly most of the staff in wilko's are hiding away in some cupboard or stood chatting in the middle of an aisle but on the whole this used to happen when I actually worked there.

    I can now feel safe to say this because I left 23 years ago.

  6. #5
    Join Date
    Jan 2009
    Posts
    6,909
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    OMG I hate slow customers.
    Get your money /card ready.
    Devil in disguise,

  7. #6
    Join Date
    Jul 2007
    Location
    Southport
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    slow customers

    Quote Originally Posted by whiplash View Post
    OMG I hate slow customers.
    Get your money /card ready.
    Like the ones who stand looking at a shelf expecting an item to jump into their basket or trolley...
    It doesn't work like that

  8. #7
    Join Date
    Nov 2003
    Location
    Colchester
    Posts
    1,842
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    They are discount shops for a good reason

  9. #8
    Join Date
    Apr 2007
    Posts
    3,107
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    https://youtu.be/JL9KqigbdJw

    Bring back the old fashioned shop assistants.

    Those were the days.

  10. #9
    Join Date
    Oct 2013
    Posts
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    well if your in retail anservice that's the job remit.its your day to make,an be paid.but you know the difference you can make to theirs is more than they to yours,beyond the dosh!!!

  11. #10
    Join Date
    Dec 2005
    Location
    Southport
    Posts
    2,415
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    Quote Originally Posted by whiplash View Post
    OMG I hate slow customers.
    Get your money /card ready.
    The enormous handbag wallahs get me.
    Goods have gone through the till and then the penny drops 'crikey, I'll have to pay for this now!'
    There then follows a lengthy rummage through the enormous handbag before a purse is eventually located.
    The purse is only located after the owner of the enormous handbag has a lightbulb moment and, puts the phone they've been holding with a grip tighter than a trapeze artist on their partner's ankle, into the bag.
    The purse then has to be searched before a nectar/club/gym membership card is presented to the cashier.
    Realising the mistake, invariably accompanied by a giggling 'what am I like', the correct payment card, after a further bout of rummaging through the forest of plastic, is presented.
    The whole purse/handbag routine is then repeated with the poor fool then trying to push a trolley full of groceries whilst simultaneously trying to hitch the huge handbag straps onto their shoulder.

  12. #11
    Join Date
    Jul 2004
    Location
    Hobart, Tasmania, Australia
    Posts
    27,744
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    In Oz the large supermarkets have express checkouts, for 12 items or less. One can almost guarantee when joining this queue you're sure to be behind someone with a trolley containing somewhere approaching 112 items, not 12. Extremely annoying, particularly as the checkout staff rarely do anything about it.
    Just be yourself, no one else is better qualified!!

  13. #12
    Join Date
    Jul 2006
    Location
    Southport
    Posts
    14,657
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    Scan as you shop has to be the best thing since sliced bread.

    Traditional shopping - you take an item off the shelf and place it in your trolley, you proceed to the checkout and remove your chosen items from your trolley and place them on the conveyor belt, cashier scans product and slides the products towards you to pack items in your bags, unless you're in Aldi, there you have to place items back in your trolley proceed to the rear of the checkout to pack your bags. Products triple/quadruple handled!

    Scan as you shop - take item off the shelf, scan item and place in your bag proceed to checkout and pay!

  14. #13
    Join Date
    Jul 2007
    Location
    Southport
    Posts
    471
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    definitely customers

    I've just been in Wilko's an hour ago for a packet of batteries and the two slow gits in front of me with one can of paint....
    I mean , OMG get your money out and stop dithering and just go...

  15. #14
    Join Date
    Feb 2018
    Posts
    14,318
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    Quote Originally Posted by Mr Saxon View Post
    I've just been in Wilko's an hour ago for a packet of batteries and the two slow gits in front of me with one can of paint....
    I mean , OMG get your money out and stop dithering and just go...
    Ha!Ha! The responses on here have been very entertaining. Yes, you would think that all the time you are standing bored in the queue, you would think to be prepared when it comes to paying.

    Having said that, I went to another shop today, queued up as usual and had my money exactly right to pay. I had lots of pennies in my pocket and needed to get rid of them. The assistant took the money and said with a dead pan face "Oh, I wanted some small change - it will just take me half the day to count it that's all!" It only takes a good sense of humour .

  16. #15
    Join Date
    Feb 2011
    Posts
    12,801
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    Never go to the till manned by a fatty, they are always slow, want to talk and know all your business.

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