How does the country manage to keep going?

[said]

A few months ago, I had reason to contact Tower Hamlets council offices in London with a complaint. Not only did I receive confusing and totally unrelated excuses on the phone, twice my letters were ignored by the same person being off sick just weeks apart, my complaint was referred to various persons in the department and eventually a court summons that I issued was returned to the court??

Now I have had to contact another government department in Islington to inquire as to why I had been sent totally irrelevant forms in response to a query that I had. There was a phone number given in that response which I phoned. Without being given a chance to explain what my query was about, my banking account was suspended and my card cancelled, I was told that I would be sent a new card. I tried to explain that I was not calling about the account, but I was shouted at and the phone was slammed down.

Is London living on a completely different planet - or have I suddenly lost my sanity?

[silver fox]

A few months ago, I had reason to contact Tower Hamlets council offices in London with a complaint. Not only did I receive confusing and totally unrelated excuses on the phone, twice my letters were ignored by the same person being off sick just weeks apart, my complaint was referred to various persons in the department and eventually a court summons that I issued was returned to the court??

Now I have had to contact another government department in Islington to inquire as to why I had been sent totally irrelevant forms in response to a query that I had. There was a phone number given in that response which I phoned. Without being given a chance to explain what my query was about, my banking account was suspended and my card cancelled, I was told that I would be sent a new card. I tried to explain that I was not calling about the account, but I was shouted at and the
phone was slammed down.

Is London living on a completely different planet - or have I suddenly lost my sanity?

London is a different planet, or at least that is what it feels oop t'North, which of course means everywhere north of Watford.

[Darkside]

Hardly anyone in London is English so it's perhaps unsurprising that they didn't understand you.